Why TouchStar Rugged Mobile Computers?
31 March 2022
When there are many rugged device suppliers on the market,
it can be hard to know who to trust and partner with. With technology
continuously advancing, the choice isn’t getting any easier. That’s why, here
at TouchStar Rugged Mobile Computers, we make the choice simple.
With over 40 years of experience, we work hard to build
lasting and meaningful relationships with end-users, software houses and system
integrators to ensure we can offer the best products and services to meet their
needs. We work across many sectors including logistics, warehouses,
manufacturing and cold storage, providing tailored solutions through our
end-to-end management service. So when you’re looking to partner with a rugged
solution provider, consider TouchStar.
Customer service
Our UK-based mobile engineering team is dedicated to ensuring
quality repairs and efficient support including:
- 24/7 UK Based Support Helpdesk.
- E-Portal Online Booking System for fast online
support.
- Rapid Response Call Out from our team of
qualified mobile engineers.
- Advance Exchange Swap-out options.
Plus, after our initial support and consultations, we’re
proud to offer our customers ongoing support, tailored to each industry and
environment. This includes a ‘hot swap’ service so if based in the UK and a
device fails, our customers will receive another device pre-configured with the
customer’s settings and software so it’s ready to use straight away.
Expertise & knowledge
Over the past 40 years, we have been gathering a bank of
knowledge and experience that help us to assist our customers. Not only do we
understand how our customers operate in different industries, but we also
understand the challenges they face. We’re able to share this experience with
others facing similar issues. We, therefore, tailor each solution to the
problem, ensuring we help our customers in the best way we can and going the
extra mile to ensure the issue is resolved. We listen to your needs and
expectations and help you to deploy mobile computing solutions.
This knowledge also allows us at TouchStar to offer
consultative services, helping our customers choose the right hardware,
including how to configure and deploy the devices. We do this through initial
consultations, in-person where possible, so we can better understand your
business and site. This informs our recommendations to suit your environment
and fit the business' ongoing strategy.
Continuously up to date offering
Here at TouchStar, we’re pleased to offer our customers the
best rugged devices. As we’re totally independent, we offer the best products
from industry-leading manufacturers by only focussing on the needs and
challenges that our customers are facing. This includes ensuring all devices
are up to date, to ensure they continue to enhance a business’ operations.
All Rugged Computers are designed based on the latest
technologies and operating systems (OS) to ensure they continue to add value. This
includes ongoing support to update software and offer a smooth transition if
the rugged device hardware starts to fail.
UK-based manufacturer
Not only are our support and engineering teams based in the
UK, so is our design, development and manufacturing processes. Manufactured in
the UK, our rugged mobile computers are created to be robust and competitively
priced to rival any of our competitors. Being UK-based gives us a number of
benefits including:
- Limited disruption in servicing UK customers in
turbulent times such as during COVID-19 and Brexit
- Our customers know they’ll receive a high-quality
product which has been manufactured in line with UK standards
- A low carbon footprint compared to those businesses
that manufacture outside the UK and import into the country
- Supporting the UK economy and boosting
employment.
Find out more
Whether you’re looking for a new rugged solution or simply
want to chat about your options, get in touch with us by calling us on +44 (0)
161 874 5050 or fill out our contact form.